Amazon Connect is a self-service, cloud-based contact center service that makes it easy for businesses to deliver superior customer service at a lesser cost. It is based on the same contact center technology that Amazon customer service associates use across the globe to power millions of user conversations.
The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics, as no specialized skills are needed.
At I.T. Ignite, we’ve partnered with AWS to help businesses take full advantage of all that Amazon Connect has to offer and fast-track their journey to the cloud contact center.
By embracing Amazon Connect, we can help you provide a seamless experience across voice and chat for your customers and agents. You can leverage one set of tools for skills-based routing, task management, robust real-time and past analytics, and intuitive management tools.